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Last updated: August 11, 2025

This Privacy Policy explains how Narwar Pride (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when visitors use our website www.narwarpride.in and when people interact with us via WhatsApp, including through the WhatsApp Cloud API. It also outlines user rights and our security measures aligned with Meta’s WhatsApp Cloud API data handling practices and WhatsApp’s policies.

Who we are

  • Website: www.narwarpride.in
  • Data controller: Narwar Pride (India)
  • Contact email: info@narwarpride.in
  • Address: Narwar Pride, Narwar

Information we collect

  • Information provided directly: name, phone number, email, messages or attachments shared through our website forms or WhatsApp conversations.
  • Technical data: IP address, device and browser information, pages viewed, timestamps, referral source, and cookies or similar technologies for analytics and site functionality.
  • WhatsApp interaction data: phone number, profile name, business messages and delivery events sent through WhatsApp APIs (message content handled per WhatsApp encryption model).
  • Metadata: message timestamps, delivery/read status, and other operational metadata necessary to provide messaging services.

How we use information

  • To provide and improve our services, respond to inquiries, process requests, and deliver customer support.
  • To communicate transactional updates and service notifications; for business‑initiated WhatsApp messages, we use approved templates per WhatsApp policy.
  • To maintain security, prevent fraud/abuse, and comply with legal obligations.
  • To analyze site performance and improve user experience through aggregated analytics.

WhatsApp and Cloud API specifics

  • We use Meta’s WhatsApp Cloud API to send and receive messages at scale; messages are encrypted with the Signal protocol when delivered through WhatsApp.
  • The Cloud API temporarily stores messages only as needed to provide core API functions and for potential retransmission, after which they are removed per Meta’s service design.
  • We adhere to WhatsApp Business Messaging Policy regarding consent, template use, and age/geography gating where required.

Legal bases for processing

Where applicable, we process personal data based on:

  • Performance of a contract (to provide requested services).
  • Legitimate interests (responding to queries, site security, service improvement).
  • Consent (marketing communications, certain analytics/cookies where required, and initiating WhatsApp conversations where consent is required by law).
  • Legal obligations (record‑keeping, compliance with authorities).

Data retention

  • Website records and correspondence are retained only as long as necessary for the purposes set out in this policy or as required by law.
  • WhatsApp Cloud API retains messages temporarily for delivery/retry; we retain business conversation records only as needed for support, compliance, and dispute resolution in line with our internal retention schedules.

Sharing and disclosure

We do not sell personal information. We may share limited data with:

  • Service providers and processors (hosting, analytics, security, communications) under contracts that require confidentiality and data protection.
  • WhatsApp/Meta infrastructure as required to route messages via Cloud API and comply with platform policies.
  • Authorities or third parties when required by law or to protect rights, safety, and security.

International transfers

Where data is transferred across borders (e.g., via Meta infrastructure), we take appropriate measures consistent with applicable laws and platform requirements.

User choices and rights

Depending on location, users may have rights to:

  • Access, correct, or delete personal information.
  • Object to or restrict processing, and request data portability.
  • Withdraw consent where processing is based on consent, without affecting prior processing.
    Requests can be made via the contact email provided below. Identity verification may be required.

Cookies and tracking

We may use cookies and similar technologies for essential site functions and analytics. Where required, a consent banner will present choices to accept or manage non‑essential cookies.

Security

We implement administrative, technical, and organizational safeguards to protect personal information, including encryption in transit, access controls, and monitoring. WhatsApp message transport is protected by end‑to‑end encryption when delivered through WhatsApp; Cloud API performs necessary handling as a messaging relay service.

Children’s privacy

Our services are not directed to children under the legal age applicable in the relevant jurisdiction, and we do not knowingly collect personal information from them. If collection is discovered, we will delete it promptly.

Using WhatsApp to contact us

By initiating a WhatsApp conversation with our business number, users acknowledge that their phone number and message metadata will be processed to facilitate communication in accordance with WhatsApp terms and encryption model and our policy here.

Third‑party links

Our website may contain links to third‑party sites. Their privacy practices are governed by their own policies; review those policies before providing personal data

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact

For privacy questions, requests, or complaints:

  • info@narwarpride.in
  • Narwar Pride, narwar